{"id":1673,"date":"2023-12-28T17:08:05","date_gmt":"2023-12-28T16:08:05","guid":{"rendered":"https:\/\/ardeoformation.com\/formations\/respond-to-customer-complaints\/"},"modified":"2023-12-28T17:56:27","modified_gmt":"2023-12-28T16:56:27","slug":"respond-to-customer-complaints","status":"publish","type":"portfolio","link":"https:\/\/ardeoformation.com\/en\/formations\/respond-to-customer-complaints\/","title":{"rendered":"Respond to customer complaints"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light\" style=\"min-height:150px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1070\" class=\"wp-block-cover__image-background wp-image-1654\" alt=\"\" src=\"https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations.jpg 1920w, https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations-300x167.jpg 300w, https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations-1024x571.jpg 1024w, https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations-768x428.jpg 768w, https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations-1536x856.jpg 1536w, https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations-500x279.jpg 500w, https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations-800x446.jpg 800w, https:\/\/ardeoformation.com\/wp-content\/uploads\/2023\/12\/formation-repondre-reclamations-1280x713.jpg 1280w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"has-text-align-center has-ast-global-color-5-color has-text-color has-medium-font-size\"><br\/>PROFESSIONAL WRITING \/ COMMUNICATION<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading has-x-large-font-size\">Respond to customer complaints<\/h1>\n<\/div>\n<\/div>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-columns has-ast-global-color-4-background-color has-background is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\" style=\"padding-top:20px;padding-right:30px;padding-bottom:20px;padding-left:30px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><strong>Objective(s)<\/strong> : Write effective, adapted, structured writing in an appropriate tone.<br\/><strong>Audience<\/strong> : Customer service professionals wishing to improve their written responses to complaints.<br\/><strong>Prerequisites<\/strong> : None.<br\/><strong>Duration<\/strong> : 3 days (20 h) or 10 x 2 h<br\/><strong>Type<\/strong> : Face-to-face or live video<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-black-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p><strong>PRICES<\/strong> :<br\/><strong>Individual<\/strong> : 1540 \u20ac<br\/><strong>Intra group<\/strong> : 3080 \u20ac (regardless of the number of people)<\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-medium-font-size\"><strong>Prepare a writing <\/strong><\/h3>\n\n\n\n<p>Achieve your objective: re-establish good relationships (target, dispose, appease, adapt, interest)<br\/>Clarify : get to the point<br\/>Respect the codes specific to processing a complaint<br\/>Structuring your writing<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Write<\/h3>\n\n\n\n<p>Choose a suitable introduction and an introductory formula<br\/>Recall the facts, be precise, rigorous, respect the chronology<br\/>Soften the tone<br\/>Argue<br\/>Use appropriate vocabulary<br\/>Edit standard letters <br\/>Conclude effectively, choose a conclusion formula<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-medium-font-size\"><strong>To present <\/strong><\/h3>\n\n\n\n<p>Take care of your layout<br\/>Avoid spelling pitfalls<br\/>Write in a fluid style<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Respond to customer complaints Objective(s) : Write effective, adapted, structured writing in an appropriate tone.Audience : Customer service professionals wishing to improve their written responses to complaints.Prerequisites : None.Duration : 3 days (20 h) or 10 x 2 hType : Face-to-face or live video PRICES :Individual : 1540 \u20acIntra group : 3080 \u20ac (regardless of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1655,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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